General Internet FAQ:

There is a significant delay between sending my e-mail message and it being received at the other end.  What is causing this?

This problem is referred to as latency and there are several potential causes for this problem.  The easiest way to understand the possible causes is to analyze the journey that an e-mail message takes after you hit the send button.

  1. Most problems in e-mail transport occur at the outbound mail server or the SMTP server address in your mail settings.  If you use your ISP to send outbound mail then the first place to check is with them to see if there are known issues at the time
     

  2. After the message is received by the mail server it looks up the destination address and attempts to deliver the message to the mail server for that domain.  If there are DNS problems with the recipient’s domain then this can also cause delivery delays and there is very little that can be done aside from bringing it to the attention of the recipient.
     

  3. After your message is received it is possible, indeed likely that it will be scanned for potentially harmful content such as viruses and even subjected to a spam/content filter.  If your message contains objectionable content or perhaps has attachment that violates a particular policy it is possible that your message will be dropped without notification.  If your domain has been blacklisted then that also can prevent message delivery       

Can I create a VPN to interconnect my office to another office?

Yes. We support multiple VPN (Virtual Private Network) configurations, including support for most major hardware and software. Our technical department will work with you to provide your business with the most effective solution possible.

I keep getting prompted to input my username and password when I am trying to check mail.  What is wrong?

There are a number of usual suspects that cause this problem including:

  1. CAPS lock affecting pasword

  2. Incorrect POP3 server setting

  3. Incorrect password

  4. Incorrect username

Other Reasons why email cannot be received:

Virus Scanner
  
Check to see which virus scanner is running. Sometimes the virus scanner will have a email scanning option that may be causing issues with receiving or sending email. Disable the email scanning portion of the Virus Scanner. Close and reopen the email program with the scanner disabled and try to send email again.  If this fails then remove the existing e-mail account and then recreate it. 

Firewall

Check to see if a firewall is installed on the system. Sometimes the firewall will block port 110  which is used to receive email and port 25, which is used for outgoing email. Disable the firewall for testing. Close Email client and try again with the firewall off.   If necessary, create a firewall exception for your mail client

  

General Local Area Network FAQ:
My computer says I have "Limited or no connectivity." What does this mean?

You can safely disregard this message if you are able to connect to your local network and the Internet. If you are getting this error message and you cannot connect to either of the above, contact technical support.

I cannot access the Internet.  What is wrong?

Between your computer and the Internet there are several things that can go wrong.  Diagnosis where the problem is occurring is critical to a speedy resolution.  Possible causes include:

  1. Problems with ISP.  Contact your ISP for network status information.
     

  2. DNS problems.  If the server that your computer queries for DNS is experiencing difficulty then you may lose web access even though your Internet connectivity is OK.
     

  3. LAN problems.  Network devices, servers or workstations that are experiencing problems can choke off Internet access for other users on the network.  Check with others users to see whether it is a network wide problem and escalate to DAZZL support if necessary.
     

  4. Router problems.  Check the CD light on your router if you are a DSL client.  If the light is not solid green then power cycle your router.  If the CD light does not come on after power cycling your router then contact your ISP

I have tried printing the same document several times but nothing is coming out?

The classic first step in determining the cause of any printer problem is to determine which part of the printer-related system is at fault: the host computer, the signal cable, or the printer.
Nearly every printer is equipped with a built-in self-test. The easiest way to determine whether the printer is at fault is to run its self-test routine. If the self-test runs and prints clean pages, most of the printer has been eliminated as a possible source of problems. The problem could be in the computer, the cabling, or the interface portion of the printer. If the printer fails the self-test, however, you need to troubleshoot the printer's problem and contact a qualified technician.
Ensure that devices are powered on and connected properly before investigating the following:

  1. Power cycle the printer

  2. No paper or paper jam

  3. Empty ink cartridge needs replacing

  4. Spooler service needs to be restarted

  5. Check whether it is set to the “default printer” in your printers folder

  6. Try replacing the printer cable

I can’t access the network. What should I do?

Before you spend time troubleshooting your connections and network settings, try restarting your computer. Sometimes a system error can cause a computer to lose or "forget" a network connection. This can also happen in the following circumstances:

  • if your computer goes into hibernate mode or if your notebook computer does an auto shut-down due to low battery power. In this case, restarting your computer will force the machine to attempt to reconnect to the network. Keep in mind that many laptop computers do not fully power down unless you depress the power key for at least 5 seconds

  • Check for a network wide outage. Ask if others, especially people you know have a working network connection, are having problems accessing the network. If other staff members are unable to connect, your office may be experiencing a network or server failure.  Contact support

  • Check Your Ethernet Cable.  Insert cables into the connector until you feel a slight click. Check both the connection to your computer as well as to the wall jack. If you discover a loose connection, restart your computer